Series One: Building Happy Homeowners


This presentation was ranked #6 out of 130 educational sessions at the 2017 International Building Show in Orlando FL. In this unique session, Ed Earl, Owner’s Rep/Project Manager, shows how to finish every job with a happy homeowner by focusing on the three keys to a successful customer relationship: understanding the homeowner’s perspective, effective communication and managing client expectations. With humor and insight, Ed presents a new understanding about the challenges homeowners face with a home construction project. Ed outlines communication best practices utilizing today’s technology including cloud based construction management systems and shares tips on dealing with the emotional homeowner and how to effectively present construction schedules and change orders

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